![\"Jacksonville-USPS-Sorting-Facility\"](\"http:\/\/www.nerdimports.com\/site\/wp-content\/uploads\/2016\/01\/Jacksonville-Sorting-Facility-1.jpg\")
<\/p>\n<\/p>\n
Now, I’ve been dealing with holiday mail delays for over 15 years. \u00a0The USPS used to say there were over 100 million packages being sent in December and that was a pretty old statistic so I’d wager the number is much higher now. \u00a0With that in mind, packages in December are usually delayed. \u00a0Sometimes due to weather and sometimes do to being overwhelmed by the number of packages.<\/p>\n
Sadly though, sometimes it is just incompetence, such as the case of the sorting facility in Jacksonville, Florida. \u00a0It all started back in December of 2014. \u00a0 I was\u00a0I was shipping hundreds of packages six days a week. \u00a0After Christmas, I would usually get an e-mail or two from irresponsible buyers who waited until the last minute to make a purchase and then expected that the waves of packages would part so their package would miraculously arrive without any holiday delays. \u00a0I would give them a reality check and we’d be good.<\/p>\n
Then January 2015 came along and I was hit with a lot of “Where’s my item?” \u00a0At first I just gave the usual explanation of 100 million packages and many people sending late gifts. \u00a0But then I started seeing tracking numbers where packages were sitting in one location for two and three weeks at a time. \u00a0That location? \u00a0Jacksonville, Florida.<\/p>\n
We brought it to the attention of our local post office. \u00a0They said that USPS tracking is unreliable and even though it says the package is in one spot, it isn’t necessarily there. \u00a0It could be stuck somewhere else and just not being scanned. \u00a0It was particularly frustrating for me because if I shipped 200 packages in the same day, 190 to 195 of them would go through Jacksonville’s sort facility with little delay. \u00a0It was just those 5 to 10 that appeared to get snagged. \u00a0 It wasn’t just me either. \u00a0One day my shipper was dropping off packages at the post office and a man was at the counter yelling about delays of his own packages sitting in–you guessed it, Jacksonville!<\/p>\n
My “stuck” packages did eventually arrive. \u00a0No damage, no tread marks, no inspection notices. \u00a0I assumed it was just a temporary problem for Jacksonville.<\/p>\n
All was good again until February where another couple of days there was more incompetence. \u00a0Then business as usual until March when it began happening again! \u00a0So at this point I am really ticked off. \u00a0I file a complaint online and get a phone call from my local rep. \u00a0She says she’ll investigate. \u00a0Packages arrive and aside from some negative feedback on Amazon, I am good.<\/p>\n
In October 2015, again I experience it. \u00a0I also did some research and it seems that the USPS closed a number of sorting facilities and those staying open like Jacksonville are receiving more packages. \u00a0Ok, so more staff has been hired\/transferred in to those locations and I could deal with the January hiccup but February, March and now October? \u00a0This is getting ridiculous.<\/p>\n
And now we have December 2015. \u00a0I don’t know what has happened until the complaints start coming in at the end of December and early January of this year. \u00a0I’ve had enough though. \u00a0I file mail theft and missing package reports for each item. \u00a0My local rep contacts me again–why they refer me to the local rep makes no sense. \u00a0It is Jacksonville that is dropping the ball. \u00a0In each of my reports, I provide the same 4 tracking numbers so that any complaint addressed is aware of there being multiple offenders. \u00a0 My local rep is as confused as I am. \u00a0Naturally, the day after my complaints, all 4 packages are delivered. \u00a0But I tell the rep that it is not enough. \u00a0We need to get to the bottom of this. \u00a0So she tells me that she will escalate my issues to the consumer affairs department. \u00a0Yay…until consumer affairs calls and I’m not there to answer the phone… \u00a0before I get into that though, here’s screenshots of some of the tracking information. \u00a0I took these so the next time a buyer is waiting on their package, I can say “see, I’m not scamming you, this has happened before!”<\/p>\n
![\"jacksonville-postal-failure-1\"](\"http:\/\/www.nerdimports.com\/site\/wp-content\/uploads\/2016\/01\/jacksonville-postal-failure-1.png\")
![\"jacksonville-postal-failure-2\"](\"http:\/\/www.nerdimports.com\/site\/wp-content\/uploads\/2016\/01\/jacksonville-postal-failure-2.png\")
![\"jacksonville-postal-failure-3\"](\"http:\/\/www.nerdimports.com\/site\/wp-content\/uploads\/2016\/01\/jacksonville-postal-failure-3.png\")
![\"jacksonville-postal-failure-4\"](\"http:\/\/www.nerdimports.com\/site\/wp-content\/uploads\/2016\/01\/jacksonville-postal-failure-4.png\")
\n![\"jacksonville-postal-failure-5\"](\"http:\/\/www.nerdimports.com\/site\/wp-content\/uploads\/2016\/01\/jacksonville-postal-failure-5.png\")
<\/p>\n
So I wasn’t home when the girl from consumer affairs calls. \u00a0She leaves a message. \u00a0I can’t understand her name–its her first name only anyway. \u00a0She tells me that all four packages are now delivered. \u00a0She understands I’m unhappy about delivery time and that the USPS doesn’t guarantee delivery dates for any packages other than express. \u00a0She hopes I have a blessed day. \u00a0End of message. \u00a0No return phone number.<\/p>\n
She must have been from the Jacksonville location or their incompetence is spreading. \u00a0She seems to have no question at all as to why packages are sitting for over 2 weeks at a time while others mailed the same day, the day after and even a week after are being delivered just fine. \u00a0I just don’t understand how someone can fail to be at all inquisitive of such things.<\/p>\n
So I am far from done dealing with this issue. \u00a0I will go to the top if need be. \u00a0If you are experiencing similar situations with the Jackonsville sorting facility or any other USPS sorting facility, please share! \u00a0The more tracking numbers I can acquire, the better.<\/p>\n","protected":false},"excerpt":{"rendered":"
Now, I’ve been dealing with holiday mail delays for over 15 years. \u00a0The USPS used to say there were over 100 million packages being sent in December and that was a pretty old statistic so I’d wager the number is much higher now. \u00a0With that in mind, packages in December are usually delayed. \u00a0Sometimes due […]<\/p>\n","protected":false},"author":2,"featured_media":1698,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[22],"tags":[273,272,271],"class_list":["post-1691","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-swag","tag-jacksonville","tag-rant","tag-usps"],"yoast_head":"\n